Edgewood Veterinary Group

Vaccination Reminders Whilst we make every effort to send out reminders for annual vaccination, the responsibility to keep them up to date remains with you. In particular, pets that travel internationally requires rabies vaccination boosters within a stipulated time frame, so keep a personal record of when this is due. If you miss your pet’s Rabies re-vaccination date, it may mean your pet will not be able to travel with you. In order to minimise Edgewood Veterinary Group’s impact on the environment, these reminders will be sent via email or SMS. Please ensure that your contact details are updated regularly to ensure you receive notifications from us.You will be required to open a PDF attachment on this email that will provide the details of the due vaccine. Home Visits Home visits are available if booked in advance and incur additional charges. In an emergency it is usually in the best interests of your pet to be seen at a surgery where facilities and a full range of drugs are available. It is not normally possible to carry out home visits outside normal working hours. Ownership of Records The care given to your pet may involve undertaking some specific investigations, for example, taking radiographs.The ownership of the resulting radiographs and all other records will remain at all times with the practice as part of your complete and comprehen sive records. Charges made for x-rays are for the production and interpretation of them. If required, we can arrange to have copies of x-rays sent to you. Radiographs and copies of all laboratory results, with a summary of the history will be passed on, by request, to another veterinary surgeon should the need arise.You may view your pet’s clinical notes on request by appointment only. Please note it is your responsibility to provide us with accurate contact details. Client Communications Charge We provide the highest level of care for our patients and their carers and regular high-level communication is an essential part of this. If we find ourselves spending an excessive amount of time on emails or telephone calls that are not directly related to the immediate care of a case and/or would be better served by a clinic visit or telemedicine consultation, we reserve the right to charge a fee to cover our professional time.