Edgewood Veterinary Group

Call Recording All telephone calls are recorded for training and monitoring purposes. Recordings will be stored electronically in an external secure environment and will be automatically deleted, in line with the Retention Policy. CCTV Recording CCTV is in operation for the purpose of public safety and training and monitoring purposes. Recordings will be stored electronically in an external secure environment and will be automatically deleted, in line with the Retention Policy. Use of Your Details and Data Protection Edgewood Veterinary Group Ltd is registered under the Data Protection Act 1998.Your details will not be passed on to any third party, except for debt collection purposes, without your permission. However, we may from time to time contact you by mail or electronic means with details of services we provide which may be of relevance to your pet’s healthcare, reminders, drug recall information, other products which may be relevant and newsletters. If you do not wish to receive these mailings, please advise our Administration Department in writing. Emergency Cover Emergencies are handled by Vets Now Ltd, a dedicated pet emergency treatment service, which operates from Spring Lodge Veterinary Hospital in Witham during emergency hours.This can be accessed by telephoning any branch after normal opening hours.The emergency contact details are given by an automated message.A map with directions is available on our website. Compliments / Feedback Edgewood Veterinary Group is here for you and your pet and we take your thoughts and comments seriously. If you have any concerns or suggestions, please let us know so we can discuss these so we can do something about them. If you feel that we have done a particularly good job, then please tell others and review us on Google or on our Facebook page. Complaints and Standards We hope that you never have recourse to complain about the standards of service received from us. However, if you feel that there is something you wish to raise, please direct your comments, preferably in writing, to the Practice Manager or a Director.