Edgewood Veterinary Group

Method of payment Accounts are due for settlement at the end of each consultation, the discharge of the pet or upon collection of diets and/or drugs. Edgewood Veterinary Group does not offer an account facility of any kind.We accept cash, or credit/debit cards – Mastercard,Visa, Delta and Switch. Estimated cost of treatment We will provide a written itemised estimate of the anticipated costs of treatment or surgical procedure for your pet. Please bear in mind that any estimate given can only be an approximate cost and additional costs, which cannot be predicted at the outset, may occur as treatment progresses. We will always endeavour to contact you if this estimate is likely to be exceeded. As such, we cannot guarantee the estimate will be the final cost. Settlement terms Payment is due at the time of treatment or discharge unless alternative arrangements have been agreed in advance by the Practice Manager or Director. Should an account not be settled within 7 days, a reminder will be sent. Should it be necessary for further reminders to be sent, administration charges will be incurred. After due notice, accounts that remain overdue will be referred to our debt collection agency and further charges, such as for the production of reports, correspondence, court fees, attendance at court and phone calls will be levied in respect of costs incurred in collecting the debt.Any credit card payment not honoured or any cash tendered that is found to be counterfeit will result in the account being restored to its original outstanding balance with further charges added to cover of bank charges and administrative costs together with interest on the principle sum. Inability to pay If for any reason you are unable to settle the costs of the estimate as specified, please ask to discuss with a member of staff, prior to treatment. Please note that installments or part-payments of account may only be sanctioned with the express permission of a senior member of staff and must be agreed before any treatment takes place. A formal contract will be entered into before treatment is given. Emergency treatment to alleviate suffering will always be given irrespective of ability to pay. These charges apply even if you have insurance and have not yet given us a signed claim form.