Edgewood Veterinary Group

Pet Insurance Edgewood Veterinary Group Ltd fully endorses the principle of insuring your pet against unexpected illness and accidents. Under Financial Standards Authority regulations, we are not able to recommend a particular policy; however, we are happy to advise on potential advantages and disadvantages of policies as a group. Completion of pet insurance claim/s will incur an administration charge which is not reclaimable from your insurance company.We will help you with every insurance claim, irrespective of the company, but it is your responsibility to understand the terms and conditions of your individual policy. We aim to complete and submit claims as soon as we receive them but in busy periods this can take up to 5 working days from the date you submitted your completed claim to us. Please note that we have no control over the speed of processing once your documentation has been submitted to the insurance company and are unable to help with this. It is your responsibility to complete all the details in the “policy holder sections”.We will keep a copy for our records as a back-up. Should you wish to post it directly or require a copy of the submitted claim, please notify us in advance. Edgewood Veterinary Group may claim directly from your insurance company if the treatment has been pre-authorised by your insurance company and is specifically agreed with the practice management. This facility is only available for fees over £600 and does not extend to ongoing medication or treatment (unless pre-authorisation is obtained each time).The policy excess must be paid in full on submission of a fully completed claim form. When claiming on pet insurance please be aware that it is your responsibility to settle our account and then claim the fees from your Insurance Company. In the event your insured pet requires emergency treatment at Vets Now, you will need to submit an insurance claim through them.We are unable to claim for treatment administered by Vets Now. If further treatment is required by Edgewood Veterinary Group Ltd, a separate claim will need to be submitted by us. Euthanasia If your pet requires euthanasia and you would like his / her ashes returned, payment of all outstanding costs will need to be settled before return of the ashes.