Edgewood Veterinary Group

to six months, but this may vary with individual circumstances. The charge for this re-examination is our standard consultation fee. Clients are requested to give 48-hour advance notice for repeat prescriptions. • We strongly advise the regular use of routine anti-parasitic medication.The majority of these products are POM-Vs and legally we are only able to dispense such products when the animal has been examined by a Veterinary Surgeon.We may therefore be required to examine your pet prior to dispensing. The charge for this re-examination is our standard consultation fee. • In accordance with the Medicines Act we will always use a veterinary licensed product. Should this not be available we will then use veterinary products licensed for use in other species and failing that, a human medical product.Any use of off-licence medication will be based upon our knowledge of its use in animals and as assessment made of the risks and benefits involved.This is particularly common in species other than dogs and cats for which few licensed products are available. Please speak to your veterinary surgeon if you have any concerns about this issue. • We are legally unable to return any dispensed medicines to our shelves.We are happy to dispose of any medicines purchased from us at no cost to you. If your medicines have been purchased elsewhere, a disposal fee will be levied. Many food products are covered by manufacturers’ guarantees and a call to us or to their helpline will normally result in a full refund. • If a patient has an unforeseen reaction to a particular medicine that requires cessation of treatment, no refunds are possible. Control of Animals Dogs must be kept on leads and cats in secure baskets whilst in communal areas (including car parks and waiting areas). Animals must be kept under effectual control at all times. EdgewoodVeteri nary Group will not be held responsible for any injuries sustained to your pet (or to another pet) due to any failures to follow this policy. Hospitalisation, Surgical and Dental Treatment We will keep you updated with your account balance daily throughout the time your pet stays with us and we require any outstanding balance to be cleared in full each day.An exception to this may be direct insurance claims that have been pre-authorised and agreed by the practice. If your pet requires a caesarean section, full payment of the estimate will be required before surgery is performed. If you cancel or reschedule your pet’s dental treatment with less than 48 hours’ notice, we reserve the right to charge you a cancellation fee.