Edgewood Veterinary Group

Cancellation, ‘No Show’ and Lateness Policy Due to the popularity of our clinics and limited number of consultation appointments, we require as much notice as possible to cancel or reschedule your pet’s appointment.To deliver the high standard of care we strive for at Edgewood Veterinary Group, our appointments are 15 minutes. If these appointments are booked and then not used without notification, that time is effectively wasted when it could have been offered to another patient who needed it. If you cancel within an hour of your appointment or miss the appointment completely without any communication, we reserve the right to charge and be paid the applicable fee for the missed appointment. Our appointments run one after another and arriving late for your pet’s appointment has a knock-on effect on the rest of our patient’s appointments by increasing their waiting times and potential stress. If you arrive late, we will either shorten your appointment to the time that you have remaining in your appointment time or you will need to wait until we have a space to complete your consultation. Your pet is always our priority and if you do have to wait, we will make sure he or she is made comfortable and attended to. If you are coming in as an emergency, we will see you when you arrive. We do understand that cats can disappear when a trip to the vet is planned and unforeseeable personal emergencies happen and take this into consideration with last minute cancellations and application of the missed appointment charge. If the practice needs to cancel an appointment due to unforeseen circumstances such as staff shortages, transport strikes or clinical emergencies, we will not be liable for reimbursement of any costs including transport or loss of earnings. Multiple problems / more complex clinical needs Usually only one clinical problem can be discussed/dealt with in a single consultation. If we can't adequately deal with your pet in the 15 minutes allocated time, your consultation may be extended at the discretion of the veterinary surgeon (if there is a free slot available immediately after your appointment time). You will be charged an extended consultation fee to reflect this additional time that will be communicated to you.