Edgewood Veterinary Group

Thank-you for entrusting the care of your pet to Edgewood Veterinary Group. This document details our Practice Terms and Conditions. By registering your pet/pets with the practice you agree that you have read and understood our conditions of business and agree to be bound by them. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required. New Clients We are passionate about the care we are able to give our patients and we believe a large part of this can be achieved through regular health assessments and good preventative care. Our Pet Health Club plan incorporates all of this as well as offering significant in-clinic discounts. Pet Health Club (PHC) leaflets are available in our branches and can be found on our website. If you are transferring from another practice, please allow sufficient time for us to obtain and read your pet's previous history before your first appointment (unless in an emergency of course). Please aid this process by giving your previous vets consent, well in advance, for the records to be transferred. This will enable the veterinary surgeon to give you and your pet the best service possible. Expectations of your interactions with our team Edgewood Veterinary Group thrives on open-client relationships with respect and trust being key cornerstones of this.We respect your right to be heard and we will listen, but will not tolerate voices raised in anger or aggression, shouting, bullying, or any form of intimidation towards any member of our team. In this event (following investigation), you will be deregistered as a client and will need to find alternative veterinary care for your pets. Consultations Consultations are arranged by appointment only. Emergencies during normal opening hours will always be seen as soon as possible. Clients are asked to telephone the practice for immediate advice and to tell us that you are on your way. Please be aware that we may run behind schedule for reasons beyond our control (emergencies for example). We apologise for any inconvenience that this may cause but ask for your patience when these situations arise. TERMS & CONDITIONS