HawkTalk Issue 95 Winter 2023

WINTER 2023 ISSUE 95

Welcome Willow the Barn Owl!

If you visited the Hawk Conservancy Trust this summer, you may have noticed the arrival of a new member of our owl team: Willow. Willow is a beautiful Barn Owl currently working alongside Bird Team member, Registrar, and resident owl whisperer Ryan Stephens and gearing up to take flight in our flying displays and events. We caught up with Ryan about the beginnings of their close relationship: “Willow arrived at the Trust in April this year and has just celebrated her third birthday! If you have listened to the commentaries given by our expert Bird Team members, you will know we usually begin getting to know our owls right from their early days as owlets. Willow, however, has come to live with us a little later in her life after being an ambassador for Barn Owls at a wildlife rescue centre. After she had spent a few months settling into her new home here and meeting all of our Bird Team, Willow and I began working together to begin the initial stages of her training to join our displays. I always feel a sense of excitement when I begin working with a new member of the team. In recent years, I have

formed a very close bond with Ravenclaw, our White headed Vulture who wowed our guests over the summer in our new Masters of the Sky flying display. Now Ravenclaw is soaring high, I am able to focus on really getting to know Willow for the remainder of the year. With my other commitments as the Trust’s Registrar that can be quite desk-based, spending that little bit of time with Willow is one of my favourite parts of the day. The last owl that I trained at the Trust was another Barn Owl – Elder! Probably quite a familiar face to many of you, Elder is one of the most incredible birds I have ever worked with. I have no doubt that Willow is a star in the making – her confidence and relaxed personality are very similar to that of Elder. Working with Willow, I hope she will showcase that majestic flight style seen from Barn Owls while they are hunting; the graceful quartering pattern. Building that trust takes time and patience, but if all goes to plan you may start to see Willow making special appearances in our daily timetable (especially as we move into a calmer and quieter period of the year). We are taking things slowly but surely, all at Willow’s pace. All I will say is ‘watch this space’ – I am very excited for Willow to shine!”

A message from our Chief Executive Penny Smout CEO I have to admit that I am not a huge fan of winter. I prefer the long days of summer to the cosy winter nights. But I do know that getting out into the fresh air and among nature on a winter’s day gives an energy boost and helps

In this issue

Our favourite things about

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winter at the Trust Owen completes the

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3 Peaks Challenge Third Critically Endangered

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chick fosters hope Africa’s elusive

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with wellbeing. In this HawkTalk , the team shares some of their favourite things about winter at the Trust. For me, that’s an easy one to answer: getting to spend Members’ Working Day with you! It is great to see familiar faces and meet new members, and getting all the help with the work around the site is most welcome too. This year we have two dates and these will be while the Trust is closed, so we will have the place to ourselves. Oh the joy of being able to leave gates open! We are pleased to announce our Jon Scott Volunteers of the Year in this edition. Sadly, one of them has been awarded posthumously to the lovely and cheeky Gilly Taylor, whom we’ve chosen as our Impact Volunteer for 2023. It was lovely to surprise Don Springett with our Steadfast Volunteer award for his many behind the scenes contributions which are hugely valued. There is more detail about these two award recipients later in this HawkTalk . Did you see our short video (on YouTube) about the Critically Endangered vulture chicks that we have hatched successfully this year? We are thrilled to have our first Hooded Vulture chick who was incubated, hatched and raised by its parents. Our other two chicks, both African White-backed Vultures, were raised by foster parents. With hiccups in their breeding success in prior years, we assisted with incubating their eggs in a new incubator funded by Investec. This part of the process went smoothly, but returning the chicks to their parents ended up with two sets of foster parents, including having our Cinereous Vulture pair raising a different species. Good practice for them, we hope. If you have visited recently, you might have noticed that the park is looking a little prettier and tidier. After having started recruitment in 2020, which was then put on hold, we have finally brought in a Horticulturalist and Groundskeeper, which I am sure is a relief to the gardening volunteer team that has been doing an amazing job keeping us looking as good as we did. Tina Chillingworth joined us in August and has started whipping us into shape with improvements around the entrance area, Feathers Restaurant and the Griffon Rooms, and some fresh planting in the new aviaries by the Woodland Arena. As well as making the place look nicer and improving the environment in the aviaries for our birds, we plan to create some wildlife friendly pockets to give ideas of what we can do at home to support our local biodiversity. I am so excited that we have finally embarked on this development and eternally grateful to the volunteers who have looked after us so well and hopefully will have more fun with Tina supporting their endeavours! In September we were pleased to host a day of the first ever UK conference for the International Association of Avian Trainers and Educators (IAATE). With over 60 attendees from 11 countries, it was deemed a big success and we were able to showcase the way we care for our birds as well as give the whole of our Bird Team the opportunity to get to know others in our industry. Gary Benton, Tom Morath and James Knight from our Bird Team gave presentations on training Boe, our Egyptian Vulture, the development of Winter Woodland Lights and working with Bald Eagle, Cheyenne. Apparently they were all very well received and definitely put the Hawk Conservancy Trust on the map. As we draw towards the festive season, let me wish you a wonderful time with family and friends and I look forward to seeing those who can join us on 26 November!

Hooded Vultures Jon Scott Volunteers of the Year award recipients More Egyptian Vultures

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monitored

Dates for your diary

Owl-O-Ween , Friday 27 and Saturday 28 October Christmas Market , Thursday 23, Friday 24 and Saturday 25 November Evening Owls at Christmas , Saturday 2 , Friday 8 and Saturday 9 December Christmas Carols & Owls , Monday 18 and Tuesday 19 December Father Christmas’ Flying Visit , Thursday 21 and Friday 22 December Winter Woodland Lights , Friday 12 to Sunday 28 January 2024 Members’ working days , Sunday 26 November and Sunday 7 January Hawk Conservancy Trust Visitor Centre, Sarson Lane, Weyhill, Andover, Hampshire, SP11 8DY T: 01264 773 850

E: info@hawkconservancy.org www.hawk-conservancy.org

REGISTERED CHARITY NO: 1092349

youtube.com/user/hawkconservancytrust justgiving/hawkconservancy @HawkConservancy

OFFICIAL PARTNERS

FUNDING PROVIDERS

CORPORATE SPONSORS

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HAWKTALK WINTER 2023 ISSUE 95

Information for your winter visit Our winter timetable returns from Monday 30 October! To accommodate the shorter daylight hours, our opening times will also change, opening from 10am to 4:30pm. OUR WINTER TIMETABLE

9:00AM FEATHERS RESTAURANT OPENS

10:00AM VISITOR ATTRACTION OPEN TO VISITORS 9:30AM TRUST SHOP OPENS

NIFTY NEST BUILDERS

11:00AM

11:30AM

12:30PM

12:30PM

2:00PM

3:15PM

4:30PM VISITOR ATTRACTION/FEATHERS RESTAURANT/TRUST SHOP CLOSES

DON’T FORGET! Every year we close in order to undertake vital maintenance and development projects. The dates that we will be closed for this work are Monday 13 November to Friday 1 December 2023 and Wednesday 3 January to Friday 9 February 2024. The Trust shop and Feathers Restaurant will remain open throughout November (excluding during our Christmas Market days), January and February.

* Book your Meet the Burrowers VIP Encounter on our website

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Our favourite things about winter at the Trust

Shorter days, falling leaves and a new timetable can only mean one thing – winter is approaching! This calmer period is a magical time of the year to come outside and spend a day surrounded by

the change of season while watching our winter flying team take to the skies. We absolutely adore this time of year – here are just a few of our favourite things about the Trust as the end of year approaches …

Cedric

“ Seeing Josie the Harris Hawk fly on my Behind-the-scenes Winter Experiences – it was so wonderful to see her flying across the frozen grasses and watch how high in the sky she wanted to go before making a great descent to our guests’ gloves. Very exciting to see one single bird bringing so much thrill to our guests and me!” CEDRIC ROBERT Bird Team and National Bird of Prey Hospital™ Manager

Tom

Ryan

“ The final moments of a crisp winter’s day over the meadow are stunning. The sun going down casts a golden glow over the grasses – usually as we finish our Meadow Encounter. It’s a magical moment in time.” TOM MORATH Deputy Head of Living Collection

“ Walking through the grounds before anyone else has arrived on the coldest frosty mornings as the sun has just risen – my favourite days are when it’s so cold the frost doesn’t lift all day!” RYAN STEPHENS Bird Team and Registrar

HAWKTALK WINTER 2023 ISSUE 95

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“ Winter is the perfect opportunity to see some of our birds who rest over the summer period – birds like Sweeney Todd the Snowy Owl and Sirius the Striated Caracara. The winter is also an amazing chance to book onto our Winter Woodland Lights event, which is one of our biggest events of the year and showcases our beautiful owls in a very different way.” GARY BENTON Head of Living Collection “ I adore the winter time when we have a cold crisp morning after a hard frost – the Savannah arena and Reg’s Wildflower Meadow look absolutely mesmerising.” BEN COX Bird Team and Events Coordinator

Gary

Ben

Mark

“ My favourite thing about the Trust in winter is when we are able to fly Sweeney Todd the Snowy Owl in the snow!” MARK ISON Bird Team

Wrap up warm and step out into the crisp air for another visit at this special time of year!

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Owen completes the 3 Peaks Challenge! In case you missed it, Bird Team member Owen Lincoln took on the 3 Peaks Challenge, climbing the highest mountains in Scotland, England and Wales to raise money for our Pakistan Vulture Restoration Project. He completed the challenge in an outstanding 23 hours and 25 minutes!

You can still make a donation here

The challenge was both physically and mentally taxing, facing 70mph winds during his climb up Ben Nevis, and scrabbling up rocky paths and ledges in complete darkness. His hard work and dedication paid off, however, and with your generous support, Owen has raised over £14,000 to support our work conserving Asian vultures!

I just wanted to say a massive thanks to everybody who donated and rooted for me throughout this challenge! Together we have raised a staggering amount for Asian vultures. This has really proved that everyone can make a huge difference if we work together, towards a common goal!” OWEN LINCOLN

Congratulations James!

Over the past year, Bird Team member James Knight has been undertaking the BIAZA Animal Trainer Accreditation award, and we are delighted to share that he has now completed his training and gained a distinction! We’re very proud of James – the hard work and dedication to his studies just goes to show how much of an asset he is to the team.

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Third Critically Endangered chick fosters hope

In our summer edition of HawkTalk , we introduced you to two of the Critically Endangered chicks hatched here at the Trust in April. What we didn’t know at the time of writing, was that a third chick was ready to hatch! To tell this chick’s tale, we must first revisit Heshima and Ruaha – two of our African White-backed Vultures who became foster parents to our first chick of the season after some bad luck with their attempts at hatching their own eggs this year. They made the perfect candidates for foster parents, as they were already sitting on a dummy egg after their third egg laid in April was taken into the National Bird of Prey Hospital™ for monitoring by our Bird Team. The Bird Team expertly monitored this egg in our incubator, through a process called candling (where light is shone through the egg to view activity inside). Initially, it looked likely that this egg was infertile and would not hatch. However, this changed as the chick grew inside the egg, and in early May our third chick of the year successfully hatched! Now we were faced with a new challenge: which vultures would raise this new chick, with its original parents already foster-rearing the other African White-backed Vulture chick? At the same time, our Cinereous Vulture pair, Thor and Aldara, were sitting on a dummy egg after their egg sadly proved infertile. This gave our team an idea that had never been done before: could this pair from another species foster the chick?

Catch up on the exciting tale of all three Critically Endangered chicks that have hatched at the Trust this year It has been an incredible sight to see Thor and Aldara raise this chick, who has now begun to wander around their aviary on its own. Now nearly fully grown, it still looks like a very small vulture compared to the impressive stature of its foster parents! Make sure you take the time to come and see this chick now it has moved into our vulture aviary at the bottom of our grounds. With full support from the EEP (EAZA Ex-situ) Breeding Programme coordinators for both species, once the chick reached ten days old, Bird Team member Simon Christer carefully placed the chick in a reveal egg (a half-opened egg to simulate hatching) and nestled it into Thor and Aldara’s nest platform in place of the dummy egg they had been sitting on. The team watched on CCTV cameras as the pair inspected the chick, tiny in comparison to the Cinereous Vultures. They quickly took to the little bird and began to feed and care for it as if it were their own.

Thank you to Investec for funding our new incubator!

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Africa’s elusive Hooded Vultures We love Hooded Vultures here at the Trust and we know many of you do too! Whilst you have been ducking out of the way of our cheeky Hooded Vultures in flight during our flying displays, our Conservation and Research team has been busy researching these vultures in South Africa. By being a member, you help fund projects like these, and we thought you would like to know what we have achieved since this project began in 2016, and our next steps towards conserving these important birds.

BACKGROUND Since the 1990s, Hooded Vulture populations have seen massive declines across Africa. We began this project to find out more about this Critically Endangered species. Studying the ecology of these birds means we are researching things such as their diets, their behaviour, and their interactions with other species. Once we have a greater understanding on these elusive birds, we can begin to plan how best to protect them. Not much of Hooded Vulture ecology has been studied in southern Africa before because they are quite elusive and found in areas where fewer people are living. They also nest in the canopies of trees, making them difficult to survey from the ground and from the air. This lack of information meant conservationists have been unable to make plans for how to reverse Hooded Vulture’s declining populations.

WE LOVE HOODIES

DISTRIBUTION

Sub-Saharan Africa except for the densely forested areas of Congo Basin and surrounding areas.

Hooded Vulture chick estimated to be 10 days old.

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We wanted to investigate three main research areas by: 1. Finding out where Hooded Vultures like to nest, and why. 2. Determining how successful they are at breeding in different areas and why. 3. Finding out an estimate population size. To find out the answers, our Conservation & Research team headed to Africa to carry out work in the field. Since 2016, the team have: • carried out river channel characterisations at 36 sites, covering more than 30 km around Hooded Vulture nests, • collected data on breeding productivity at 75 Hooded Vulture nest sites, • collected a lot of information about Hooded Vulture nests, their trees, and information about their setting, • carried out road transects to try and determine the population size in Kruger • published two research papers on Hooded Vulture ecology and behaviour.

Our research papers on this project so far detail: • Several instances of talon-grappling behaviour, where two birds lock talons whilst in flight (a sighting not recorded before in Hooded Vultures!) • Observations of Hooded Vulture nest sites • Impacts of the presence of other animals in the nests, including predators who look to take eggs and chicks This research is another important step to help plan how to conserve important Hooded Vulture nesting sites. These papers can be found on our website, and we have plans to publish more work now that fieldwork has finished in the area. We still have much to do to analyse and publish the remaining data from the years of fieldwork the team have collected. We can’t wait to share these updates with you when we can!

Hooded Vulture chick with parent sighted in Kruger National Park

Hooded Vulture chick observed during nest survey

Dr. Campbell Murn carrying out river surveys.

The project was started in collaboration with the Birds of Prey Programme of South Africa’s Endangered Wildlife Trust, the University of KwaZulu-Natal in South Africa and Hawk Mountain Sanctuary in Pennsylvania in the USA.

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Become a member of our Bird Team for the day!

We’re really excited to welcome all of you, our lovely members, back for our annual Members’ Working Day. This year, we’ve even added a second date so as many of you as possible have the chance to come along, or for the keen ones amongst you to come back twice! Join us on Sunday 26 November 2023 , and/or Sunday 7 January 2024 and find out what it is like to be at the Trust when we are closed! Come along and spend a day working with us to make sure our beautiful grounds are in tiptop condition. This is a wonderful opportunity to get to know our team, and your fellow members, a whole lot better. It’s a great way to get outdoors, getting hands-on for some leaf-raking and sweeping with our team. Plus, enjoy a free lunch on us! If you’d like to get involved in this fun, hands-on day, please email jemma@hawkconservancy.org. We hope to see you there! Life Members We’d like to extend a warm welcome to all new members – thank you for your support! We are pleased to have on board Andrew Munden, Joanna Munden, John Chitty, Kate Chitty, Kim Loader, Kelly McGuckian and Sue McGuckian. Get hands on at the Trust!

Have you entered our raffle yet? You could be in with a chance to win a day with our Bird Team! One lucky winner and a friend will become extra members of our Bird Team for the day, going behind the scenes to areas not normally open to the public. You’ll follow in the footsteps of their daily routine, getting to meet and help care for the wonderful birds that call the Hawk Conservancy Trust home. There’ll be opportunities to work alongside and fly some of our birds, as well as getting involved with enrichment sessions and even take part in one of our world-class flying displays! Don’t just take it from us, hear what last year’s winner had to say: “I just wanted to share my sincere thanks to the whole team for a truly memorable day my husband and I will never forget. All the staff and volunteers were so welcoming and so much effort was put in to our day, we learned so much and we honestly can’t thank the Trust enough for such an amazing day!” Enter the raffle by buying a ticket on our website or in the Trust shop on your next visit! Entries close at midnight on 31 December 2023. RaffLe tickets £5 each

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Meet the new Team members

Eloise Trowbridge OFFICE ADMINISTRATION AND MARKETING ASSISTANT

Ted Chillingworth HAPPINESS OFFICER AND TAIL-WAGGER EXTRAORDINAIRE

Hugo Wilson BIRD TEAM (SEASONAL)

Tina Chillingworth HORTICULTURALIST AND GROUNDSKEEPER

FIND OUT MORE ABOUT THE TEAM ONLINE!

Support the Trust this Christmas As a registered conservation charity, we are so grateful for your continued support. Your

Become an adopter Our adoption packs are perfect for bird-lovers! You’ll be helping us care for our birds, as well as getting to know more about their species. Buy your gifts for family and friends from us We have a wide range of choice of gifts and vouchers which you can get from the Trust Shop or on our website. Make a donation Donations are a vital source of funding and go directly towards the conservation, education, rehabilitation and research work that we carry out with birds of prey. Amazon Wish List Buy a present for our birds, and the team who look after them, from our Amazon Wish List. Remember us in your Will Leaving a gift or legacy to the Trust in your will is a valuable way for you to continue to support our work for years to come. Join our 100 club Become a member of our 100 club and you’ll be entered into our monthly prize draw for a chance to win up to £100 every month!

membership fee, visits to see us and money spent in our Trust Shop and Feathers Restaurant help us continue our mission to conserve birds of prey and their habitats. As the season of giving is nearly upon us, if you’re thinking of ways to go the extra mile, you can support us in many other ways too!

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Festive fun at the Trust Bring the whole family together for a magical event this winter. Wrap up warm and join us at this most mystical and magical time of the year – whether you come along for mystical owl flights or a unique shopping experience, we have a wide range of winter events to suit everyone!

FUNDRAISING EVENT

includes supper

FUNDRAISING EVENT

MONDAY 18 & TUESDAY 19 DECEMBER

Evening Owls at Christmas

FUNDRAISING EVENT

FRIDAY 27 & SATURDAY 28 OCTOBER

SATURDAY 2, FRIDAY 8 & SATURDAY 9 DECEMBER

Includes supper and child’s Christmas gift

Christmas Market FUNDRAISING EVENT

THURSDAY 21 & FRIDAY 22 DECEMBER

THURSDAY 23 - SATURDAY 25 NOVEMBER

Jon Scott Volunteers of the Year award recipients

We are pleased to announce our two volunteers of the year for 2023. Our Steadfast Volunteer is someone who may not take on the most glamorous roles at the Trust, but wow do we notice when he’s not able to come. Don Springett is our primary litter picker. He comes twice a week and scans the park, the car park and even some of Sarson Lane to collect any rubbish. He was off for a while, and we really noticed the difference, so were thrilled when he returned. Don also supports our National Bird of Prey Hospital™ by transporting birds to and from the vet and when we are able, releases wild birds back to where they came from. We were delighted to surprise him with the presentation of his award. Our Impact Volunteer certainly had an impact on many of the staff and the other volunteers. Gilly Taylor was a whirlwind of energy and action, with a quick wit and cheeky sense of humour. She particularly delighted in teasing our Head of Development Andy Hinton, and was a firm favourite with so many. She was also extremely capable at turning her hand

Don Springett

Gilly Taylor

to many tasks from DIY to fixing machinery, having lived on a farm and done car maintenance. Being so full of life, we were shocked when we heard that she passed away suddenly in her sleep. We were all deeply touched to hear that she was dressed in her Trust volunteer uniform for her final journey. In honour of her memory, we presented her award to her daughter Dawn – a memento to know how much she meant to us.

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LIGHT IN THE DARKNESS

As the sun sets … In the magical setting of a Silver Birch glade the sun will gently begin to set. Watch in wonder as the creatures of the night come out against a stunning scene of starlight, swooping low overhead underneath a shining full moon. Feel the electricity in the air … Witness nature’s awesome power as this sparkling night takes a dramatic turn. Feel the might of a thunderous storm as it flashes before your very eyes, lighting the spark that grows to a roaring flame that lures in silent hunters waiting in the shadows. Find light in the darkness As we follow the light from burning heat to winter woodlands, experience how even in the darkest of landscapes, nature creates a palette of colourful light to fill the sky. A truly spectacular finale of owl flight and kaleidoscopic colour await!

This January, our anticipated Winter Woodland Lights event returns with a new self-led trail, new lights, new music and effects and a brand-new flying display! We’ve taken some of your favourite elements from this event over the past two years and enhanced and transformed them into a new theme: Light in the Darkness. As our valued members, we thought you’d enjoy an exclusive sneak peek at these exciting new parts to this dazzling event – it’s a bit different this year!

BOOK YOUR TICKETS AND START 2024 OFF WITH A SPARKLE!

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More Egyptian Vultures monitored!

We’re sure you’ll agree that watching our Egyptian Vulture Boe soar high into the sky before diving back to meet our Bird Team in Reg’s Wildflower Meadow is a spectacular sight to see. Unfortunately, Boe’s wild counterparts are faced with much more challenging flights when taking the long journey to migrate across the continents. Egyptian Vultures are the only truly migratory vulture species in Africa and Eurasia, and we’re part of a ground-breaking project to study these migration routes in central Asia for the first time, finding out where they travel to and the threats they face along the way in order to develop measures to protect and conserve them. This year, we’ve made fantastic progress! The field team (pictured below) successfully tagged four more Egyptian Vultures this August – three more adult birds and one younger adult bird. This now totals 12 birds tagged since the project started in 2021 – an impressive feat considering the remote nesting sites located at great distances from each other. By tagging so many birds, we can begin to build a picture of where they go during migration, including where they rest over winter and where they feed and roost. The field team also found four new congregation sites during their visit in southern Uzbekistan as well as new breeding territories. Many different species of birds can often be found together at these sites, and these large groups feeding in these locations allow conservations to target their efforts here. Colleagues from Kazakhstan joined the field expedition this year and were trained up on tagging, identifying and ageing birds to hopefully help expand the project into neighbouring countries in the future. The importance of this work is highlighted by the devastating loss of one of our tagged birds, Timur. Timur was tagged in 2021 as a juvenile, and in previous HawkTalk updates for this

project, we described his epic journey through India past the Taj Mahal before ending up in Yemen, where he sadly died in March earlier this year. Due to unrest in the country, no contacts in the area have been able to recover Timur and his lost tag to determine the exact cause of his death. Timur’s passing is a devastating blow, felt by the entire team who have been monitoring his journeys across the continents. We don’t know if Timur took this route after getting lost due to inexperience, or if this is another common migration route that other birds take. Every vulture is vital to the continued survival of this Endangered species, and his loss is a sad reminder of the threats that these birds face. By tagging more birds, with both inexperienced juveniles and seasoned migrating adults, we can pick up individual differences in the routes they take, and therefore be better able to plan for their protection. We are excited to be able to share the routes taken by these four newly tagged experienced birds over the coming months.

Routes taken by tagged Egyptian Vultures in 2022

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Guess the birds! Can you figure out the species from the silhouette? Each of these birds appear in our winter flying display…

True or false? Can you guess which of these statements about owls are fact or fiction? 1. M any species of owls can turn their heads 360 degrees. 2. T he Tawny Owl is Britain’s largest species of native owl 3. L ong-eared Owls ears can be held high or flattened against their head

A

B

C

Origami Owl Fold your own Origami Owl to hang on the Christmas tree!

Bring your owl to life by decorating it with eyes and feathers, and attach a string to hang it on the Christmas tree.

Answers

2. True! The Little Owl is the smallest species of British owl. 3. False! Despite the name, these tufts are not their ears, but feathers.

guess the birds!: A. Striated Caracara, B. Snowy Owl, C. White Stork true or false?: 1. False! They can only turn their heads up to 270 degrees.

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Christmas gifts that give back Please support our work by shopping with us this Christmas – we have a wide range of unique gifts to suit everyone. Just a few ideas include:

CALENDAR

TOP TRUMPS

CUDDLY TOYS

BINOCULARS

CLOTHING

ADOPTIONS

FULL-DAY EXPERIENCE VOUCHER

Valid to book A Day with Birds of Prey or Full-day Photography Experience

EXPERIENCES

WHERE TO SHOP In the Trust Shop, at our Christmas Market or online at our webshop