Oak Lodge Brochure - Forest Care

Frequently Asked Questions

CAN WE BRING OUR OWN FURNITURE? Of course. Our bedrooms are furnished and cover all the basic needs for storage and comfort, and we encourage residents to bring something of their own to personalise their room, to help them settle in and feel more at home. However, please be aware that it may not be possible to accommodate large items of furniture. DO YOU PROVIDE HAIRDRESSING AND CHIROPODY? Yes. A little pampering makes everyone feel good, which is why these services are included in our weekly fees. The hairdresser visits weekly and the chiropodist every 6 weeks. This covers basic hairdressing and chiropody, it excludes perms, colouring, and specialist nail/feet treatments. CAN WE KEEP OUR OWN GP? Yes, providing your existing GP is relatively local to the home and is prepared to continue looking after you and to visit the home on request. We have an exclusive arrangement with a GP practice local to each of our homes, ensuring consistency and quality of care. ALL-INCLUSIVE FEES There are no admin fees, no deposits and no hidden extras, so you can relax knowing your all-inclusive fee covers all of the following: • Fully furnished bedrooms with ensuite facilities. • Full access to and use of all communal lounges, facilities and landscaped gardens. • All food & beverages (including breakfast, lunch and supper). Drinks and snacks are available throughout the day for our residents to enjoy. • Specialist equipment & mobility aids (in accordance with individual needs), including hoists and walking aids. • Complimentary Wi-Fi throughout the home.

CAN I TAKE MY LOVED ONE OUT? Yes, if there is no medical reason that might prevent this. We will always encourage trips out and know how much our residents enjoy a change of scenery. All we ask is that you let us know in advance so we can ensure they are properly prepared and that we know roughly when to expect them back. WHAT ARE YOUR VISITING HOURS? We don’t restrict visiting to specific hours, so visitors are welcome at any time however please be aware that there are certain times of the day when staff, and residents, will be particularly busy, such as mealtimes. Residents are free to get up or go to bed when they choose to and choose who they wish to see and spend time with. If you are in any doubt of when best to visit, please speak with one of our team. WHAT ARE YOUR STAFF RATIOS? To provide the care our residents deserve, we set our staffing ratios above industry-standard ratios, to enable a more relaxed environment for our residents where person-centred care can be delivered according to their needs. • All necessary care and support in accordance with the agreed care plan. • Weekly visit by our care home’s GP (where registered). • Physiotherapy – regular group exercises and a clinic/assessment for one-to-one consultations. • Chiropody – regular visits from a Chiropodist. • Hairdressing (on-site hair salon), excluding specialist treatments such as perms and colouring. • Activities, entertainment and day trips out. • Full laundry service provided by our care home. • Council Tax, TV licence and Utilities.

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