Best Friends Vets

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Nothing in these terms and conditions shall: exclude or limit our liability for death or personal injury caused to a human being; render us liable for any indirect or consequential loss (including, but not restricted to, loss of profit or loss of savings) which liability shall be excluded to the maximum extent permitted by law. Complaints It is our intention that all our clients should be satisfied with theVeterinary Services and any Products supplied. In the event that you are dissatisfied with any aspect of theVeterinary Services or Products supplied by us or its staff, in the first instance you should contact the Clinical Director or Practice Manager to discuss your concerns who shall endeavour to address any issues arising.

If you remain dissatisfied, then please refer to our complaints policy, we can provide you with further details at the practice or on our website.

Pet Insurance We may advocate pet insurance, but any contract of insurance is between you and your insurer. Please ensure that you refer to the terms and conditions of your insurance policy.

Data Protection Please refer to our privacy policy.

Case Records, Radiographs and Similar Case records and similar records are the property of Best Friends Vets Limited, and will be retained by us. On request, copies, with a summary of the history, will be passed directly to another veterinary surgeon giving a second opinion. Radiographs and results of all other tests we have performed remain the property of Best Friends Vets Limited, even though we have raised an invoice for undertaking and interpreting these procedures.The results will be passed directly to another veterinary surgeon if a second opinion is sought. Prescriptions Prescriptions are available for any Prescription Only Medicine (POM-V, POM-VPS or NFA-VPS) required to treat any animal under our care.These medicines may be obtained from us or you may request a written prescription to obtain these medicines from another veterinary surgeon or pharmacist or merchant.An additional fee is charged for a written veterinary prescription. Consultation fees will apply in either case. Please refer to the notice in reception. Prescriptions for POM-V medicines may be repeated at our discretion, to animals under our care, after a clinical assessment of the case. Regular check-ups are required, at intervals of no more than every 6 months. POM-V medicines may be dispensed in amounts sufficient for up to 3 months treatment, at our discretion. Variations may apply according to our clinical assessment of the case. Variation in Terms of Trading No alteration may be made to these terms and conditions without our express written consent.We may update or amend these terms and conditions at any time by placing a notice to that effect in our premises. These terms and conditions shall be governed by English Law and we and you submit to the exclusive jurisdiction of the English courts, without prejudice to our right to seek recovery of any sum due by you before any complaint court. No addition or variation of these conditions will bind the company unless it is specifically agreed in writing and signed by Stefan Radermacher, theVeterinary Director. No agent or person employed by, or under contract with, Best Friends Vets Limited has the authority to alter or vary these conditions in any way.